Casiva Vacation Homes Privacy Policy

Last Modified: May 24, 2018
(Updated for Casiva Vacation Homes)

At Casiva Vacation Homes, we value and respect the privacy of our guests, visitors, and partners. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a booking from www.CasivaVacationHomes.com (the “Site”).

When this policy mentions “Casiva Vacation Homes,” “we,” “us,” or “our,” it refers to Casiva Vacation Homes LLC, including all affiliated entities and sub-brands operating under the Casiva name.

1. PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device.
As you browse, we also collect details about the pages you view, vacation rental homes you explore, websites or search terms that referred you, and how you interact with our Site.
We refer to this automatically collected data as “Device Information.”

We collect Device Information using:

• Cookies — small data files stored on your device that may include an anonymous unique identifier. Learn more or disable cookies at allaboutcookies.org or cookiesandyou.com.
• Log Files — which record your IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web Beacons, Tags & Pixels — electronic tools used to analyze how visitors browse the Site.

User Communications

When you email or otherwise contact us, we may retain those communications to respond, assist, or improve our customer service.

Other Sites

This Privacy Policy applies only to CasivaVacationHomes.com and our services. External links or partner sites operate under their own privacy policies.

2. BOOKING INFORMATION

When you place a reservation, we ask for details such as your name, billing address, credit card information, email address, and phone number.
This information allows us to process your booking, provide customer support, and improve your overall experience.

Casiva Vacation Homes uses secure encryption and PCI-compliant systems to safeguard your personal and payment data.

When we refer to “Personal Information” in this Policy, we include both Device Information and Booking Information.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect to:

• Process and fulfill reservations, including payment processing, confirmations, and customer communication.
• Communicate with you regarding your stay, support requests, or updates.
• Prevent fraudulent activity or unauthorized transactions.
• Provide marketing or promotional materials in line with your preferences.
• Improve and optimize our Site’s performance and guest experience.
• Conduct analytics and research to enhance our services.
• Send service notifications, reservation updates, or special offers.

4. TECHNOLOGY & SECURITY MEASURES

SSL (Secure Sockets Layer)

Our website uses SSL encryption to ensure all data transmitted remains private and secure.

Data Shield & Security

We maintain robust technical and managerial safeguards to protect your information against unauthorized access or misuse.

Guest Reviews

Reviews submitted by guests may be displayed publicly with prior consent and are verified through our booking system.

Marketing & Communication Tools

To stay connected and share updates, Casiva Vacation Homes uses:

• Google Ads for online marketing campaigns.
• Mailchimp® for newsletters and promotions.
• Zendesk Chat for real-time guest support.
• OptinMonster for on-site promotions and exclusive offers.

PCI Security

All booking transactions are securely processed via our vacation rental software provider and are PCI DSS compliant.

Analytics

We use Google Analytics to better understand site usage and improve performance.

5. SHARING YOUR PERSONAL INFORMATION

We respect your privacy and only share your personal data when necessary to deliver our services, including:

• Affiliate partners and trusted agents within Casiva’s network.
• Property owners and managers of homes you book.
• Service providers who assist with email delivery, payment processing, marketing, or customer support.
• Legal authorities when required to comply with applicable laws, prevent fraud, or protect user safety.

We do not sell or rent personal information to third parties.

6. BEHAVIORAL ADVERTISING

Casiva Vacation Homes uses your information to provide personalized advertisements and promotions. To learn more about targeted advertising, visit the Network Advertising Initiative’s guide.

You can opt out of targeted ads via:

• Facebook
• Google
• Bing

Or globally via the Digital Advertising Alliance’s Opt-Out Portal.

7. DO NOT TRACK

Our Site does not alter its data collection practices when a “Do Not Track” signal is detected from your browser.

8. YOUR RIGHTS

If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to:

• Access the personal information we hold about you.
• Request correction, updates, or deletion of your data.

To exercise these rights, please contact us at info@casivavacationhomes.com.

We process personal data to fulfill contractual obligations (e.g., reservations) or pursue legitimate business interests. Your information may be stored and processed in the United States, where our operations are based.

9. DATA RETENTION

We retain booking records and related information as long as necessary for operational, legal, and accounting purposes — unless you request deletion.

10. CONTACT US

For questions about this Privacy Policy or your personal information, please contact:

Casiva Vacation Homes LLC
Email: Info@casivavacationhomes.com
Website: www.Casivavacationhomes.com
Address: 3401 Commerce Blvd.
Suite H
Kissimmee, FL 34741